"Thanks, again, for your help and concern. It really did make the process less worrisome and intimidating, and gave us confidence that we were checking out 'all the right places.'"

"Just want to thank you again for all your information and assistance. You were like a light in a dark place. Armed with the info you sent, we feel pretty sure that we've covered our bases and can help Margie make her decisions as long as she's able, and have the required paperwork in place to allow us to make the ones she would want when she is not. Again, just wanted to thank you for everything. I've taken the liberty of telling everyone who will listen about your service, in the event that someone else can find the light at the end of the tunnel. Sometimes all it takes is someone who cares, will listen, and suggest answers."

"Thank you for all you've done to help this transition go smoothly. Your skill and expertise was so greatly appreciated. There were several times we felt helpless or powerless and your encouraging words made a difference. Thank you so much. "