"It is refreshing to speak with someone who can finally give me some answers! Thank you, too, for your caring and understanding manner."
"You have no idea what a God-send angel you are for me. I won't go through my whole deal but trust me when I say that you are the only person that has offered to help me with many, many things."
"Just want to thank you again for all your information and assistance. You were like a light in a dark place. Armed with the info you sent, we feel pretty sure that we've covered our bases and can help Margie make her decisions as long as she's able, and have the required paperwork in place to allow us to make the ones she would want when she is not. Again, just wanted to thank you for everything. I've taken the liberty of telling everyone who will listen about your service, in the event that someone else can find the light at the end of the tunnel. Sometimes all it takes is someone who cares, will listen, and suggest answers."