"The information and contacts you provided were a great help and support to all the questions on how to deal with both of our parents. Without your help, I don't know where we would have been. Thanks very much and I'm sure that I'll remember you when any of my friends or colleagues ask me about this issue."
"Monica, you were absolutely great! I really appreciated your continuing to follow-up with me. At first I felt like it was too complicated trying to decide what options were best & how to navigate through everything. You were persistent with calling & checking & offering solutions or new avenues. You always followed through with what you said you would do. You helped tremendously."
"Thank you so much for guiding me through the process and pointing me in the right direction for my dad. You pointed out veteran's benefits that I would have not known about had it not been for you and, you found us a great place for him to be."