"I never took the time to let you know how much our family appreciated your help in finding placement for my father-in-law with your help we found a wonderful facility with caring staff and administration. Before his passing it was not unusual to find a staff member or someone from administration in his room just checking on him. They actually cared about him as a person as well as an individual. Even when he was actively dying it seemed as though they could not do enough for him or for our family. We still miss him terribly but we take great comfort in knowing that during his final days he was well taken care of and treated as a person."
"You will be glad to hear that my sister Ruth is very happy at Springhouse. She has many people with whom to talk, and there are always interesting activities planned. Last week one of the activity directors got her involved in a bridge game. Although she had not played for many years she still had her point count card and the score card - it was a lovely afternoon for her. We can't thank you enough for all your help."
"My mother has settled in nicely and because of you and your services. We are all a happy family again. I think she would even like to stay there for the duration. Your kindness has been greatly appreciated."