"Monica, you were absolutely great! I really appreciated your continuing to follow-up with me. At first I felt like it was too complicated trying to decide what options were best & how to navigate through everything. You were persistent with calling & checking & offering solutions or new avenues. You always followed through with what you said you would do. You helped tremendously."
"Your conversation, information and follow through were invaluable to us!!! Thank you so much. As a matter of fact Mom is moving into a facility in Van Nuys. Right now Mom is not happy about all of this but we all have hopes that in time she will adjust. Thanks again for all your help and information. We truly do appreciate it and I'm so glad I contacted your assistance program!"
"Thank you so much for your help in finding a place for my Mom. The Loyalton of Joliet had a room available and we already moved her things! She viewed the facility Wednesday during the lunch meeting that you set up. Again, thank you for your input. "